Scenario Systems ITIL consulting services can assist your organization in all areas of IT process improvement. We offer specialized engagements in the areas of Service Catalog development, Change Management governance and control, Configuration and Release Management and Control and CMDB development, as well as Asset Management program development.

Scenario Systems’ Service Catalog solution helps clients develop Service Catalogs through an eight step approach which develops attributes that include service structure, service description, operational level agreements, service level agreements and all related costs. Our solution helps organizations balance technical and business risks, through a detailed assessment and an organized approach to centralized change and configuration management control. Our solution helps organizations with:

• Designing new workflows
• Defining new roles and responsibilities
• Collecting different types of data
• Managing service levels
• Acting on feedback from dashboards
• Integrating disparate databases
• Change Management programs
• Configuration and Release Management programs and CMDB
• Asset Management programs

Scenario Systems’ CMDB solution is designed to take an organization's inventory, assets, problem, incident and change management processes and systems to the next level of organizational efficiency by delivering policies, processes and disciplines for effectively identifying, controlling, auditing and managing configuration data. The project is designed to create and capitalize on a global ITAM lifecycle processes and yield an integrated CMDB with both tactical and strategic organizational benefits. Strategically the project is designed to deliver:

• Business Value Alignment
• Organizational Readiness
• Policy and Process Compliance
• Technology Enablement
• Standards and Governance

Scenario Systems’ IT asset management program engagement establishes a lifecycle management process for all IT assets, managing a company's IT hardware, software and license assets. Asset Management, an ITAM (Information Technology Asset Management) discipline, still provides the basis for important ITIL processes like service level and configuration management and is required for service catalog and CMDB development.  Back to Top

Scenario Systems also offers consulting services in all other areas of ITIL, ITAM and IT process improvement.  Read More...