Information and technology are part of the fabric of services delivered to the business and its customers. High availability services are always expected, sometimes taken for granted, but never far from the thoughts of senior managers who recognize the vital role of service management practices in retaining customer loyalty and differentiating from the competing alternatives.

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The ultimate purpose of IT asset management is to gather and use knowledge regarding the IT estate in order to reduce the cost and risk of software and hardware ownership. But many corporate organizations have limited information about the current value, usage, configuration and status of their hardware and software. This occurs because of a variety of effects caused by fast organizational and operational change.

Unfortunately these effects create substantial unnecessary risk and cost at all stages of the asset lifecycle, due to a combination of operational inefficiency and the inability to control and optimize the estate. For example, it is common to see lease and maintenance contracts overrun, to pay 20% more for software licensing than necessary (and be illegal at the same time) and for IT projects to miss objectives, time or cost budgets because of unavailable asset data.

In companies with thousands of assets the effect of poor asset management can literally be millions of dollars of unnecessary costs. Back to Top